We are seeking an Instructor Network Manager to own the recruitment, onboarding, support, and—most importantly—retention of BYP instructors across the UK.

This role is central to our ability to scale. You will attract high-quality pilots to BYP, ensure they are onboarded efficiently and professionally, and create an environment where instructors feel supported, informed, valued, and motivated to stay long-term.

We are looking for an experienced and commercially minded Customer Retention Lead to own and optimise the entire customer lifecycle at BYP.

Unlike traditional CRM roles, this is a broad, end-to-end role that works across acquisition, onboarding, programme delivery, communication, and renewal. You will act as the voice of the customer internally and ensure every touchpoint contributes to long-term satisfaction, loyalty, and value.

Your success will be measured by customer satisfaction, average lifetime value, and retention from one term to the next.

We are looking for a commercially minded Marketing Manager with a strong instinct for storytelling to lead BYP’s marketing strategy and execution.

The primary focus of this role is driving brand awareness at national scale, while also supporting sales and enrolment through targeted campaigns. You will shape how BYP is seen, talked about, and understood—by young people, parents, schools, partners, media, and the aviation community.

This is a high-impact role with real creative freedom, ideally suited to someone who enjoys building a brand in a category that doesn’t neatly fit traditional marketing boxes.

We are looking for an Accounts Assistant / Bookkeeper to support the Finance Director (FD) and take ownership of the day-to-day finance operations of the business.

This is a hands-on role, ideal for someone who enjoys accuracy, structure, and responsibility, and who is comfortable working in a growing business where processes are still evolving. You will play a key role in keeping the business financially organised, compliant, and well-informed.

We are looking for a Customer Engagement Advisor to be the human

voice of BYP for new customers.

This is a customer-facing role with a strong soft sales element. You will

speak to prospective customers and parents across WhatsApp, Meta

(Facebook & Instagram), email, and phone—answering questions, providing

reassurance, and helping them feel confident choosing BYP.

While this role supports sales and sign-ups, it is not a hard sales position.

Success comes from being responsive, intelligent, calm, and human, and

from representing BYP with warmth, clarity, and credibility.

As BYP continues to grow, this role will also help shape how we

communicate through the buying cycle, reducing friction, confusion, and

unnecessary queries over time.

We have opportunities for Freelance FI’s to fly BYP students across the UK. From just 1 to 2 days per month on a flexible basis to full tine roles - please get in touch for more information.